Complaints
Raising a concern
Amine’s Care Hub Ltd is committed to providing professional, respectful and high-quality services. We welcome feedback and take concerns seriously. A complaint can be submitted by emailing hello@aminescarehub.co.uk. Please include your name and organisation, a description of the concern, relevant dates or programme details, and the outcome you are seeking.
Response times
We aim to acknowledge complaints within three working days and provide a full response within 20 working days. Where additional time is required, we will explain the reason and provide an updated timescale.
Safeguarding matters
Where a complaint raises a safeguarding concern, it will be handled under the appropriate safeguarding procedures rather than solely as a standard complaint.
Last updated: 26 July 2026
We take concerns seriously and aim to resolve complaints fairly, professionally and respectfully. Please send your concern to hello@aminescarehub.co.uk with relevant details and a contact name.
We will acknowledge your complaint within five working days and aim to provide a clear response within 20 working days. If more time is needed, we will explain why and keep you informed.